A bit of auto-promo. Back in March, Tyler and I were in Austin for SxSW, since PleaseFixtheiPhone was up for a SxSW Web Award. And we met with Jim Hopkinson from Wired magazine for an interview about the site and its impact on the development of the next generation iPhones. With the launch of the 3.0 Software Update announced this week, it was the perfect occasion to release the interview and have a look and which Top Wishes were taken care of by Apple. Article available on Jim’s blog, and podcast on iTunes! Thanks Jim!
Tag Archive for 'pleasefixtheiphone'
Today, Apple is announcing the new features that they are working on that will be in the next version of the iPhone: 3.0.
So we thought we could have some fun and invite you to play with the PleaseFixtheiPhone Scorecard. We’ve listed the 20 Most Wanted wishes posted by users on the site. Download the PleaseFixtheiPhone ScoreCard PDF and print it, check the boxes for the wishes you believe will be taken care of today by Apple and wait for their announcement to compare your results with the final ones! Good luck!
And please, Apple, give us that Copy-Paste, and we will forget that it took you so long!

Oh man, we’re excited. We’ve just heard that FullSIX NY’s much talked about project will compete against the brilliant Brightkite (!!!), AP Mobile News Network, Gigotron and Pikchur in the Mobile category of the prestigious 12th Annual SXSW Web Awards.
Such an honor to be compared to such sites/apps! We’re literally jumping all around the office while Steve is practicing his infamous “skyrocket-man-on-an-ikea-stool” moves in the hallway to express his joy.
Awards ceremony and results will be on March 15th in Austin. We’ll be there as usual but we will have an extra reason to fly to Texas this year! Make sure you visit PleaseFixtheiPhone (and the iPhone-optimized version from your iPhone), post wishes and vote for existing gripes.
What next? More info about the project and screencast | Meet the Team behind PleaseFixtheiPhone | Become our Fan on Facebook

In early 2008, we learned that 61% of European consumers thought advertisers did not treat them with respect, and that 69% were ready to pay for a service that would help them skip advertising. In October 2008, the research conducted by OTO Research just after the financial crisis shows that 83% of consumers do not trust the brands they use, and that more than 50% believe the price is not fair on basic needs categories (66% on food…). But there are solutions for brands to re-gain trust during this recession.
Beyond re-focusing on creative but understandable, reality rooted, simple advertising (moving away from the just funny, impactful, over promises), consumers will want to have clear data about the brand, what it truly stands for and what is the value for money of its products and services. To achieve this, most (but not all, see the Simpleo example in rule 6) of the solutions are Online. Clear, understandable, dialog oriented websites. eCRM platforms that address consumer needs and concerns.
A crucial factor is what consumers say and write about brands. 54% of consumers say that their primary source of information when choosing a brand is the Consumer Generated Content about the product and brand experience. Even for the mythical iPhone, a site like PleaseFixtheiPhone built by* and for iPhone addicts proposed to users to list the product flaws and begs Steve Jobs to fix them. More than 250,000 votes and 1,600 posts in less than a week… Managing this kind of transparent information will be vital in this recession.
*Full disclosure: PleaseFixtheiPhone was built by the FullSIX NYC team

We’ve received a lot of demand for a Search Tool and a way for users to manage duplicates. Both made it to the new online version of the PleaseFixtheiPhone site. Check it out!
Also pretty cool, a Fortune/CNN.com article that compares the new features in the 2.2 iPhone Software Update about to be released by Apple and the Most Wanted wishes on the PleaseFixtheiPhone site!
Hey Steve, we love the iPhone and everyone (or almost) at Fullsix has one. Over a year ago, when the awesome device hit the shelves, we were already converts, imagining the impact of making the internet accessible 24/7, always in our pocket. Despite the fact that the iPhone introduction totally redefined the mobile phone industry forever, the iPhone is broken and we want it fixed!
We hear that over 10 million iPhones have been sold, and the iPhone 3G is now the second best-selling mobile phone in the US, so now more than ever we think Apple needs to address the glaring issues that frustrate us all every single day, especially when the Google Android G1 phone has started shipping and has over 1.5 million pre-orders at last count.
That is why the team at FullSIX decided to create Please Fix the iPhone. We fanatically adore and obsess about our iPhone, but why can’t we copy and paste, hide unwanted icons, or record video? C’mon Apple, please grant our wishes!

Please Fix the iPhone gives a collective voice to those that want to smash their iPhone into a wall when it is impossible to do simple and intuitive tasks that we have all been doing for years on other phones. The site was the natural result of FullSIX’s fascination with the iPhone and our desire to build innovative sites that provide added value and an immersive experience for users, not to mention an excuse to spend even more time playing with our phones! Now anyone is free to go to the Please Fix the iPhone site and vote on problems that need to be fixed, or even add new wishes to be addressed, and to see all the wishes that Apple has granted. Every vote counts, so rally around the site, vent your frustrations and make your vote heard.
The best part of Please Fix the iPhone is that the site has an iPhone-optimized version, so that you can use your phone to vote and submit wishes on-the-go! Oh, and don’t forget to add our gorgeous icon on your homescreen to access the newest wishes in a quick tap, check how many people voted on yours, or a new wish.


We started developing iPhone sites at the Fullsix New York office for the launch of BIC’s new headsets, Coosh. The m-commerce site also features product info, video content, and iPhone wallpapers. We loved working on the mobile platform, but encountered so many frustrating things that we were compelled to build Please Fix the iPhone next.

The Please Fix the iPhone site isn’t just for Apple since a lot of third party apps are responsible for little glitches and problems. Some of favorite apps like Facebook and Yelp have issues that many users would like to see addressed. Fans out there can also contribute wishes to app developers in the hope that we are all making the world a better place, one bug fix at a time.
At The Trendwatch we are keenly following the recent trend of customer driven feedback and product development. There have been some very powerful and focused sites that have been embraced by both customers and brands, such as Get Satisfaction, Dell’s IdeaStorm, and My Starbucks Idea that are changing the face of brand/customer interaction. We applaud this customer service revolution and love how the internet is again changing the consumer landscape. We recommend that any companies out there jump on this trend with great passion and take the opportunity to engage directly with customers.
We hope that Steve and app developers are listening, and that, software update after software update we can all make a difference and help to fix the iPhone.


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